Privacy Policy for TimberLoom Creations
At TimberLoom Creations, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our site. Our practices align with the principles of the General Data Protection Regulation (GDPR) and applicable Canadian privacy laws.
1. Information We Collect
We collect various types of information to provide and improve our services, including but not limited to:
- Personal Identification Information: This includes your name, shipping address, billing address, phone number, and email address, collected when you make a purchase, create an account, or contact us.
- Order and Transaction Information: Details about the products you purchase, transaction history, and payment method (though we do not store full payment card details ourselves; these are processed securely by third-party payment processors).
- Usage Data: Information on how our site is accessed and used, such as your IP address, browser type, browser version, pages of our site that you visit, the time and date of your visit, the time spent on those pages, and unique device identifiers.
- Communication Information: Records of your correspondence with us, including emails and customer service interactions.
- Voluntary Information: Any other information you choose to provide, such as design preferences for custom orders, survey responses, or contest entries.
2. How We Use Your Information
We use the collected data for various purposes, primarily to:
- Process and fulfill your orders, including custom design consultations, crafting, and shipping.
- Manage your account and provide customer support.
- Improve and personalize your experience on our site.
- Communicate with you about your orders, products, services, and promotional offers (if you have opted in).
- Monitor the usage of our online platform and analyze trends to enhance our offerings.
- Detect, prevent, and address technical issues or fraudulent activities.
- Comply with legal obligations.
3. Disclosure of Your Information
We may share your personal information with third parties in the following situations:
- Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., payment processing, shipping, website hosting, analytics). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Data Security
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, firewalls, and secure socket layer (SSL) technology. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
6. Your Data Protection Rights
In accordance with GDPR and other relevant privacy laws, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: You also have the right to withdraw your consent at any time where TimberLoom Creations relied on your consent to process your personal information.
If you wish to exercise any of these rights, please contact us using the contact details provided below.
7. Links to Other Sites
Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our site, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, our data practices, or would like to exercise any of your data protection rights, please contact us at:
TimberLoom Creations
2847 Mapleview Crescent
Suite 310
Vancouver, BC V6H 3Y8
Canada